What happens after you contact us?
1. We review your enquiry
We read the information you provide and may ask a few initial questions about the older person, their location and current circumstances.
2. We arrange an initial conversation
We discuss your concerns, the support currently available and what you hope to arrange. This conversation helps us decide whether EOON Care may be suitable.
3. We recommend the next step
Depending on the situation, the next step may be a more detailed assessment, further information, a proposed service option or referral to a more appropriate provider.
4. You decide whether to proceed
We explain the proposed support, responsibilities, availability and costs before asking you to make a commitment.
Contacting EOON Care does not oblige you to purchase a service.
We aim to respond as promptly as possible during working hours. Urgent medical concerns should be directed to an appropriate local healthcare provider or emergency service.