How can we help?
How can we help?
Find answers to common questions about EOON Care, our services, caregiver arrangements, family communication, costs and getting started.
If your family’s situation is not covered below, speak with us directly.
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About EOON Care
About EOON Care
1. What is EOON Care?
1. What is EOON Care?
EOON Care Nigeria Ltd is an independent elder-care and caregiver-development organisation based in Owerri, Imo State.
We help older people and their families arrange practical, non-clinical support at home, during hospital admission and throughout recovery.
2. Who are your services for?
2. Who are your services for?
EOON Care supports:
Older adults living alone
Seniors with health conditions
Parents whose children live abroad
Individuals recovering from illness or surgery
Families needing regular welfare checks
3. What services do you offer?
3. What services do you offer?
We provide a range of services depending on the needs of the client, including:
Home welfare visits
Medication reminders
Blood pressure monitoring
Companionship and wellbeing support
Daily monitoring
Live-in caregivers
24-hour care arrangements
4. Why do families living abroad choose EOON Care?
4. Why do families living abroad choose EOON Care?
Many families living abroad worry about the wellbeing of ageing parents in Nigeria.
EOON Care helps provide reassurance by offering:
regular visits to check on older relatives
monitoring of wellbeing and safety
companionship and support
updates to families abroad
This allows families to stay connected and informed even when they cannot be physically present.
5. How does EOON Care arrange support for my parent?
5. How does EOON Care arrange support for my parent?
We begin with a conversation about your parent’s needs, current circumstances, location and existing support.
Where appropriate, we then arrange an assessment, discuss suitable options, confirm responsibilities and agree how communication and reviews will be managed.
6. Will my family receive updates?
6. Will my family receive updates?
Yes. The type and frequency of updates are agreed as part of the care arrangement.
Caregivers are also expected to report concerns, incidents or significant changes promptly through the appropriate EOON Care process.
Where we operate and who provides care
Where we operate and who provides care
7. Can EOON Care help if I live outside Nigeria?
7. Can EOON Care help if I live outside Nigeria?
Yes.
EOON Care works with families living in the UK, United States, Canada and other countries who are arranging support for relatives in Nigeria.
Our primary operational area is Owerri and surrounding communities in Imo State. Support elsewhere depends on the assessed needs, location and caregiver availability.
Do not place a WhatsApp link after every second answer. It becomes repetitive and desperate-looking. Keep one WhatsApp link in the introduction and another final call to action at the bottom of the page.
8. Where does EOON Care operate?
8. Where does EOON Care operate?
Our primary service area is Owerri and surrounding communities in Imo State.
Requests from other parts of Nigeria may be considered depending on the older person’s needs, assessed needs, location, the type of care required and the availability of a suitable caregiver.
9. Are your caregivers trained?
9. Are your caregivers trained?
Caregivers must complete EOON Care’s recruitment and verification process before they can be considered for deployment.
The process includes:
Application and interview
Verification using an accepted form of identification
Confirmation of relevant personal and bank details
Assessment of suitability for caregiving work
Completion of the mandatory four-hour EOON Basic Care Training
New caregivers complete the training after a successful interview and verification, and before possible initial deployment. Existing EOON caregivers repeat the training annually.
Assignment is not automatic. It depends on demonstrated competence, the older person’s needs, location and caregiver availability.
EOON Care’s training supports internal workforce preparation and safe practice. It is not a government or professionally accredited qualification.
10. Is EOON Care run by healthcare professionals?
10. Is EOON Care run by healthcare professionals?
Yes. EOON Care was founded and is led by Nene Obibi-Mordi, a UK Registered Adult Nurse and experienced NHS programme leader.
Her nursing, governance and service-development experience informs EOON Care’s standards, caregiver training, safeguarding approach and family communication processes.
Care services and different situations
Care services and different situations
11. Can EOON Care check on my parent if they live alone?
11. Can EOON Care check on my parent if they live alone?
Yes. Subject to location and caregiver availability, EOON Care can arrange regular home visits or ongoing care support.
The agreed support may include:
Checking general wellbeing
Companionship and practical help
Meal, hydration and medication reminders
Observing and reporting changes or concerns
Providing agreed updates to the family
These visits do not replace medical assessment or emergency services/become.
12. Can EOON Care support someone after hospital discharge?
12. Can EOON Care support someone after hospital discharge?
Yes.
We may be able to arrange non-cl short recovery support following illness, surgery or hospital discharge.
Support can include:
Assistance with daily routines and personal care
Meal preparation and hydration support
Medication reminders
Mobility assistance within the caregiver’s competence
Appointment support
Monitoring general wellbeing and reporting concerns
Communication with agreed family contacts
The service is non-clinical and does not replace nursing, medical or rehabilitation care.
13. Can a caregiver accompany my parent to hospital appointments?
13. Can a caregiver accompany my parent to hospital appointments?
Yes, this may be arranged as part of an agreed service.
A caregiver can provide companionship, practical assistance and help the older person communicate relevant information. They can also provide the family with an agreed update afterwards.
Transport, appointment charges and other related expenses must be agreed separately.
14. Can EOON Care help if my parent has dementia or memory problems?
14. Can EOON Care help if my parent has dementia or memory problems?
Potentially. Some caregivers have dementia-awareness training and may support daily routines, companionship, personal care and safety within the home.
We must first understand the person’s needs, behaviour, risks and level of supervision required. EOON Care may not be suitable where needs require specialist clinical care, secure accommodation or continuous professional supervision.
15. Does EOON Care provide overnight care?
15. Does EOON Care provide overnight care?
Overnight, live-in or rotational support may be available following assessment.
The arrangement must specify:
Whether the caregiver is expected to sleep or remain awake
The support required during the night
Suitable sleeping and living arrangements
Working hours, rest periods and rotation arrangements
The agreed cost
Twenty-four-hour support cannot be assumed from the term “live-in care”. Continuous waking support requires a separately agreed staffing arrangement.
16. What if my parent refuses care?
16. What if my parent refuses care?
An older person should be involved in decisions about their care wherever possible. EOON Care will not force care on someone who can make and communicate their own decisions.
We can help the family understand the person’s concerns, explain the proposed support and consider a gradual introduction. Where there are serious safety, safeguarding or decision-making concerns, the family may need appropriate medical, legal or social-care advice.
Reliability, communication and care quality
Reliability, communication and care quality
17. What happens if a caregiver is unavailable?
17. What happens if a caregiver is unavailable?
EOON Care will inform the family as soon as reasonably possible and discuss available options.
Depending on the circumstances, we may:
Arrange a suitable replacement caregiver
Adjust the schedule temporarily
Agree alternative short-term support
Review the arrangement if the absence will continue
A replacement cannot always be guaranteed immediately. Availability depends on the person’s location, needs and the competence required.
18. Can the care arrangement be changed over time?
18. Can the care arrangement be changed over time?
Yes. Older people’s needs and family circumstances can change.
The arrangement can be reviewed where:
The person’s health, mobility or memory changes
They return home after hospital admission
The current level of support is no longer sufficient
The caregiver or family raises a concern
The family requests a different schedule or service
Any changes, responsibilities and additional costs must be agreed before the revised arrangement begins.
19. How does EOON Care protect dignity and privacy?
19. How does EOON Care protect dignity and privacy?
Caregivers are expected to:
Treat older people respectfully
Maintain personal and professional boundaries
Protect privacy during personal care
Seek consent and involve the person in decisions wherever possible
Keep personal and family information confidential
Share information only through agreed and appropriate channels
Report dignity, safety or safeguarding concerns promptly
Relevant information may still need to be shared where there is a serious risk of harm or a safeguarding concern.
20. What makes EOON Care different from finding a caregiver independently?
20. What makes EOON Care different from finding a caregiver independently?
EOON Care offers a more structured approach than simply providing someone’s telephone number.
Depending on the agreed service, our approach may include:
An initial discussion and assessment
Caregiver interview, identity verification and internal training
Matching based on needs, competence, location and availability
Clear responsibilities and care instructions
Agreed family communication and updates
Routes for reporting concerns and changes
Review of the care arrangement when circumstances change
We help families create a clearer and more accountable arrangement while keeping the older person at the centre.
Pricing and getting started
21. How much does care cost?
21. How much does care cost?
The cost depends on:
The type and level of support required
The number of hours or days of care
Whether the arrangement is visiting, overnight, live-in or rotational
The person’s location
The number of caregivers required
Any additional coordination or practical requirements
We first discuss the older person’s circumstances and recommend an appropriate option. The proposed service, responsibilities and costs are explained before the family agrees to proceed
22. How do we start arranging care?
22. How do we start arranging care?
The usual process is:
Contact EOON Care and tell us about the older person
Complete an initial discussion
Arrange an assessment where appropriate
Review the recommended support and costs
Agree the service, responsibilities and communication arrangements
Complete the required agreement and payment process
Allow EOON Care to identify and match a suitable available caregiver
Begin the care arrangement on the agreed date
Submitting an enquiry does not commit your family to purchasing a service.
23. How quickly can care begin?
23. How quickly can care begin?
The timescale varies. Care does not automatically begin within a fixed number of days.
It depends on:
How quickly the required information and assessment can be completed
The older person’s needs and associated risks
Their location
The availability of a suitable caregiver
Agreement of the service, payment and practical arrangements
We will give the family a realistic expected start date after reviewing the request. EOON Care should never promise immediate deployment before confirming that the proposed arrangement is safe and workable.
24. Does EOON Care provide emergency medical care?
24. Does EOON Care provide emergency medical care?
No. EOON Care is not an emergency medical service.
For urgent illness, injury or immediate danger, contact the appropriate emergency service or take the person to the nearest suitable health facility. Inform EOON Care afterwards where the incident may affect an existing care arrangement.
This emergency limitation is essential. Leaving it out creates avoidable clinical and legal risk.
Still have a question?
Still have a question?
Every family situation is different. If you cannot find the answer you need, tell us about the older person, where they live and the support you are considering.
We will explain whether EOON Care may be able to help and the next appropriate step.
Care services are subject to assessment, caregiver availability and an agreed service arrangement.
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